Privacy Policy

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Effective Date: 29 May 2023

At Petzone Veterinary Clinic, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our services. By accessing or using our services, you signify your acceptance of this Privacy Policy.

  1. Information We Collect We may collect personal information that you voluntarily provide to us when using our services, including but not limited to:
  • Contact information (such as name, email address, phone number, and mailing address)
  • Pet information (such as pet’s name, breed, age, medical history)
  • Payment and billing details
  • Communication records and interactions with our staff
  1. Use of Information We may use the information collected from you for the following purposes:
  • To provide veterinary care and related services for your pet
  • To communicate with you and respond to your inquiries or requests
  • To process payments and fulfill orders for products or services
  • To maintain medical records and provide accurate diagnoses and treatments
  • To send periodic emails or notifications regarding your pet’s health, appointments, and related updates
  • To improve our services and tailor them to meet your specific needs
  1. Information Sharing We understand the importance of confidentiality and will not disclose your personal information to third parties, except in the following circumstances:
  • With your explicit consent or instruction
  • To trusted third-party service providers who assist us in operating our clinic and providing services to you, subject to their agreement to maintain the confidentiality and security of your information
  • To comply with applicable laws, regulations, or legal processes, or respond to lawful requests from governmental authorities
  • To protect the rights, privacy, safety, or property of our clinic, staff, patients, or others
  1. Data Security We implement appropriate technical and organizational measures to protect the confidentiality, integrity, and availability of your personal information. We employ industry-standard security practices and strive to maintain a secure environment. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute data security.

  2. Retention of Information We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely dispose of or anonymize your information when it is no longer needed for the intended purposes.

  3. Third-Party Links Our services may include links to third-party websites or applications. We have no control over the content, privacy policies, or practices of these third-party entities. We encourage you to review the privacy policies of any third-party websites or applications you visit.

  4. Children’s Privacy Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete such information from our records.

  5. Changes to the Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy on our website or other communication channels. We encourage you to review this Privacy Policy periodically for any updates.

  6. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [email protected].

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Last updated: 29 May 2023