Terms & Conditions

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Please read these Terms and Conditions carefully before using the services provided by Petzone Veterinary Clinic. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please refrain from using our services.

  1. Services and Limitations Petzone Veterinary Clinic offers veterinary services for pets, including but not limited to medical consultations, diagnostic tests, vaccinations, surgeries, and grooming. Our services are provided by licensed veterinarians and trained staff. However, please note that our services may not cover all possible conditions or guarantee specific outcomes. We will always strive to provide the best care for your pet, but results may vary depending on individual circumstances.

  2. Appointment Scheduling and Cancellations To schedule an appointment for your pet, you may contact us via phone, email, or through our online appointment booking system. We will make reasonable efforts to accommodate your preferred date and time, subject to availability. If you need to cancel or reschedule an appointment, we kindly request that you notify us at least 24 hours in advance. Failure to provide sufficient notice for cancellations may result in a cancellation fee.

  3. Fees and Payment Our services are subject to fees, which will be communicated to you prior to providing the service. Payment for services rendered is due at the time of service unless otherwise agreed upon. We accept various payment methods, including cash, credit cards, and electronic transfers. In the event of non-payment or late payment, we reserve the right to charge additional fees or take appropriate actions to collect outstanding amounts.

  4. Pet Owner Responsibilities As the pet owner, you are responsible for providing accurate and complete information about your pet’s medical history, behavior, and any relevant details necessary for us to provide appropriate care. You are also responsible for ensuring the safety, well-being, and supervision of your pet while at our facility. It is your responsibility to follow our recommendations for aftercare, medications, and follow-up visits as prescribed by our veterinarians.

  5. Pet Health and Vaccination Records By using our services, you consent to us maintaining records of your pet’s health, vaccinations, treatments, and other relevant information. We will handle your pet’s records in accordance with applicable privacy laws and our Privacy Policy.

  6. Limitation of Liability While we strive to provide the highest quality of care for your pet, we cannot guarantee specific outcomes or be held responsible for unforeseen complications or circumstances beyond our control. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our services.

  7. Governing Law and Jurisdiction These Terms and Conditions shall be governed by and construed in accordance with the laws of United Arab Emirates. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in United Arab Emirates.

  8. Modifications and Termination We reserve the right to modify, suspend, or terminate our services or any part thereof, at any time without prior notice. We may also update or change these Terms and Conditions from time to time, and any modifications will be effective upon posting on our website or other communication channels. Your continued use of our services after any such modifications constitutes your acceptance of the revised Terms and Conditions.

  9. Contact Us If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at [email protected].

Last updated: 29 May 2023